Delivery Information

We aim to dispatch orders placed before 2pm Monday to Friday on the same da for delivery the next working day (DHL Parcel/Parcelforce). Orders placed after the cut off point and over the weekend will be sent on the following Monday.

Courier (UK Mainland)	Delivery Times (Working Days)	Price  (See Below)
Royal Mail 48 Standard (Available for orders up to £25. Anything over is charged at £4.99)	1 - 3	£4.99 (Excludes age restricted products)
Express Delivery	1 - 2	£5.99 (Excludes age restricted products)
Free Express Delivery	1 - 2	Free (Orders of £50 or more. Excludes age restricted products)
Offshore Offshore, Channel Islands & Northern Ireland	We do not currently send outside of the mainland UK. We can however provide a delivery quote if requested.
Store Collection Monday - Saturday Hockley, Leigh on Sea, Rayleigh, Shoebury and surrounding areas.	Usually within 2 hours	Free
Age Verified Delivery Required on all age restricted products.	1 - 2	£6.99

 

 

Excluded Shipping Zones

Additional charges may apply.
We do not currently deliver to off-shore islands however in certain circumstances we can provide a delivery quote.

Zone C (Highlands / Northern Ireland)	Zone D (Southern Ireland)	Other  (see below)
AB31 to AB38	Republic of Ireland	PO 30 to 41 - Isle of Wight
AB40 to AB56		TR 21 and 25 - Isle of Scilly
IV1 to 28
IV30 to 32
IV36 to 40
IV52 to 54
IV63
KW1 to 14
PA21 to PA38
PH4 to PH41
PH49 to PH50
BT - Northern Ireland

 

Important Notice - DHL Delivery

Potters Cookshop is not liable for lost, damaged or stolen parcels if a 'safe space' is specified without a signature being obtained. By stating a safe place customers are therefore taking responsibility prior to receipt.

Cancellation

If for any reason you wish to refuse / cancel your order after dispatch or upon delivery we do require the delivery fee incurred by us to be deducted from the refund amount of your order. This is due to there being no issue with the product / order.

If your order has qualified for free delivery this charge will still be applied.

We appreciate your understanding and look forward to serving you.

Delayed Arrival / Delivery Times

* Please allow up to 5 working days for delivery before contacting us. We do not provide a guaranteed service. Delivery estimates only being shown as a guide. During festive seasons delivery may take slightly longer. 

We do not offer a guaranteed delivery date at any point.